Mobile / Slots
3399bd has set out these legal terms so you know exactly what governs your account, your transactions through Rocket or Upay, and your use of our lobby. Access to our platform and the services described here depends on your local law and eligible regions.
These terms exist to define the relationship between you and 3399bd clearly — no vague language, no hidden obligations. When you open an account and complete transactions using supported payment methods such as Rocket, Upay or Bank Transfer, both parties carry responsibilities that these terms describe. We apply this framework to every registered account regardless of the device you use: mobile browser, desktop or any other access route you choose. Eligibility and access are not universal. Whether you can use the platform legally depends entirely on the laws and regulations that apply in your own region. We do not make claims about legality in any specific jurisdiction, and we do not override local law. If you are uncertain whether access is permitted where you are, you should review applicable local regulations before proceeding. Account activity — including wallet top-ups via Rocket and Upay, game participation and any support interactions — is subject to these terms from the moment your account is created. We update these terms when policy requirements change, and we publish the revised version at this address. Continuing to use the account after an update is posted means you accept the revised terms. You can reach our support team through the published contact routes if any clause is unclear.
Understanding the boundaries of this policy prevents confusion when something falls outside it. Four distinct areas define where these terms apply and where they stop.
These terms govern how your account is created, verified, suspended or closed. Login behaviour, session management on mobile and any access-restriction steps we take all fall within this scope. Third-party devices or networks you choose to use are your responsibility.
Deposits and withdrawals processed through Rocket, Upay or Bank Transfer are covered here. We describe what we do on our side; we do not govern the policies of the payment provider itself. Any fees or limits your wallet provider applies are outside our control.
Game content, lobby materials and published promotional notices on 3399bd are covered by these terms. Content from studio partners such as Bigtime Gaming, Microgaming, CQ9 and JDB is delivered subject to their own content licensing terms, which we do not replicate here.
Links or integrations that take you outside the 3399bd domain — including external payment portals or identity verification tools — operate under those providers' own legal frameworks. We are not liable for how third-party services handle your data or requests once you leave our environment.
You have several concrete options for managing how your information and account are handled. None of these require a formal legal process to initiate — you can act on most of them directly through your signed-in account area or by contacting support through a published route. Reviewing your account history is straightforward: open the transaction log in your account dashboard to see a record of deposits, withdrawals and session activity. If any detail looks incorrect — your registered contact number, wallet reference or account name — you can raise a correction request directly with support. We will verify the request against your original registration details and update the record where the discrepancy is confirmed. You do not need to wait for a scheduled review cycle; corrections are handled as requests come in. If you want to understand what data we hold, or you have a question about a specific policy clause, reaching us through the live chat or the email route published on the contact page is the right path. We aim to respond through whichever channel you used.
Open the transaction log inside your signed-in account to check deposit and withdrawal history, session records and wallet references. This view covers all activity linked to your Rocket, Upay or Bank Transfer entries.
If your registered name, phone number or wallet reference contains an error, contact support with your account details and the correction you need. We cross-check against your original registration before any change is applied.
Any clause in these terms that is unclear to you can be queried through our published support routes. Use live chat or the support email listed on the contact page. State which section you are asking about so we can respond precisely.
Account-level requests — including closure or access changes — are handled through support after identity confirmation. We do not process these requests through automated forms; a support agent handles each one individually.
If a legal or policy matter requires direct contact, use only the routes we have published on the site. We do not accept policy queries through social media channels or unofficial addresses. Each route below connects you to the team that handles account and policy questions.
Open the chat widget from any page on the site while signed in. State that your query is a policy or legal matter at the start of the conversation so the agent can route it correctly without delay.
The support email address is published on our contact page. Use it for written policy questions, correction requests or data enquiries. Include your account reference number in the message.
The Help section inside your signed-in account lists policy documents, published terms and a direct link to raise a support ticket. This is the fastest path for account-specific legal questions.
We want you to know exactly how we treat the information connected to your account — what we collect, how long we keep it, and who you contact to ask for changes.
We retain account records — including transaction history from Rocket, Upay and Bank Transfer — for the period required by applicable compliance obligations. Once the retention window closes, records are removed or anonymised. You can ask which period applies to your account through support.
We use session cookies to keep you signed in across pages and to remember your last lobby position on mobile. You can clear session cookies through your browser settings at any time; doing so will sign you out of the current session and reset your lobby view.
Account access is protected at login by the credentials you set during registration. If you believe your account has been accessed without your permission, contact support immediately through live chat. We can place a temporary hold on the account while the situation is reviewed.
If you want to update how we handle your data or have a correction applied to your account record, submit the request via the support email or live chat. Identity confirmation is required before any change is made to a registered account.
These questions cover what we get asked most about account rights, data handling and policy contact — each answer points to a specific step you can take.
Yes. Access and eligibility depend on the laws and regulations that apply in your location. We do not override local law, and we do not make jurisdiction-specific guarantees. Review your local regulations to confirm whether access is permitted in your region before creating or using an account.
Yes. Open the transaction log in your signed-in account dashboard. Every deposit and withdrawal processed through Rocket, Upay or Bank Transfer is listed there with a date and reference. If an entry looks wrong, raise a correction request through live chat or support email.
Contact support through live chat or the published email address. Provide your account reference and describe the detail that needs correcting. We verify the request against your original registration information before applying any change. Corrections are not made through automated account settings.
Policy and legal queries are handled through the same support routes: live chat and the support email on our contact page. State clearly at the start that your question is about a policy or legal matter so the agent can route it to the appropriate person without extra steps.
Account data is retained for the compliance period required by applicable obligations, then removed or anonymised. Closing your account does not result in immediate deletion of all records. Ask support which retention period applies to your account before you request closure.
Game content delivered by Bigtime Gaming, Microgaming, CQ9 and JDB is subject to those studios' own licensing terms. Our legal terms cover your account relationship with us: access, transactions and support. The studios supply game content only; they do not govern your account or payment records.